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After the deposit I was offered 20 free spins in the chat

During the free spins I had won 550 euros. Suddenly it was only 50 euros. The chat consultant then referred to the sales conditions. These were not said beforehand. I have now closed this scam casino.

Nach der Einzahlung wurden mir im Chat 20 freispiele angeboten

Bei den Freispielen hatte ich 550 euro gewonnen. Auf einmal dann waren es nur noch 50 euro . Der Chatberater verwiess dann auf die Umsatzbedingungen .Diese wurden aber vorher nicht gesagt.Ich habe dieses Betrugscasino inzwischen geschlossen.

Dear Brushmanx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

„General terms

1. Unless stated otherwise, the maximum withdrawal limit on free spins is: EUR 50 / USD 50 / CAD 75 / NZD 75 / PLN 200 / NOK 500 / ZAR 900 / JPY 6,500 / HUF 17,500, not counting the deposit amount. Remaining balance will be written-off in favour of the Casino. In order to withdraw your winnings obtained from a no deposit bonus, which is given upon registration, it is necessary to make at least one valid deposit.

2. The maximum you will ever be able to withdraw from play with funds associated with a no deposit bonus is EUR 50 / USD 50 / CAD 75 / NZD 75 / PLN 200 / NOK 500 / ZAR 900 / JPY 6,500 / HUF 17,50."

Do I understand correctly that your winnings have been accumulated solely from Free Spins?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Brushmanx,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

yes the winnings were accumulated from 1 euro 10 rest from the free spins. nevertheless you have to say it

before that you can only keep 50 euros and then notify the player when 50 euros have been reached and not only deduct 550 and then 500

ja die gewinne wurden aus 1 euro 10 rest von den freispielen angesammelt. trotzdem muss man das doch sagen

vorher das man nur 50 euro behalten darf und den spieler dann benachrichtigen wenn 50 euro erreicht sind und nicht erst bei 550 und dann 500 abziehen

Yes, I agree that it would be an ideal scenario. Could you please confirm that you have received the withdrawal of €50?

I had received the 50 euros, but then of course I gambled away and lost them. And everything was gone.

die 50 euro hatte ich erhalten ich habe sie aber dann verspielt natürlich verloren dann.und alles war weg .

Dear Brushmanx,

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint as unjustified. Thank you for your understanding.