GGBet Casino - Ověření hráče je zpožděno.

Have been trying to verify for a month. Sent them everything and they keep asking for new documents which I’ve sent. Don’t know what else to do as this site refuses to verify me and pay me out winnings

Hello Eb66,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Its been going for a month, they constantly reject my documents. Finally once they accept they ask for something else.

Currently theyre asking me for "proof of wealth". ive already submitted a pay stub (rejected) and proof funds to purchase a home also rejected.

They approved my passport, bank card (after 15 tries), im not sure if my selfie is approved or not. Feel like theyre going to ask me that next even though i already submitted ten times.

I contact the support everyday i show them what i am submitting and they tell me should be ok. 12 hours later it gets rejected.

It seems like theyre constantly asking for something else. not sure what to do at this point

Thanks

Dear Eb66

The support representative clearly indicated multiple times, which document is required:

Kind regards

I’ve submitted many documents all rejected

no one is explaining what it is you need. I sent my pay stub from this week not enough. I sent my transaction with the bank not enough

not sure what you would like

Following up

As this has not been resolved and i constantly provide new documents

Dear GGBet,

Can you please clarify which documents from the player are not correct and should be provided again? What exactly is the issue with them?

Hello,

According to our records, the player is successfully verified and started receiving the winnings.

Kind regards

Hello Eb66,

Please let us know once the money arrives on your account.

I’ve been waiting a month

i have to make withdrawals in increments of 800$ and they never send the money

Hello Eb66,

Can you please advise if you did receive any of your pending withdrawals?

Dear Eb66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.