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Today I opened my ggbeat casino account for the first time, I played and won a good amount, when I wanted to withdraw I received an email, asking me to send a photo of the identity document and the card with which it was paid, I sent it to receive the prize and I get another email saying that I had violated a rule by using a payment method that was not mine, but my partner's. Obviously you didn't know that rule. And notifying of the closure of the account keeping the money earned and also the subscriber who was 80,000 Chilean pesos.

Hoy habrí por primera vez mi cuenta en casino ggbeat, jugué y gane un monto bueno, al querer retirar me llega un email, que pide que envíe foto de documento de identidad y de tarjeta con la que se pago, lo envié para recibir el premio y me llega otro email diciendo que había violado una norma por el uso de método de pago que no era mia ,sino que de mi pareja. Obvio que desconocia esa regla. Y avisando del cierre de la cuenta quedándose con el dinero ganado y además el abonado que fue de 80.000 pesos chilenos.

Dear Barbymdm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

„8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks that this has occurred, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

I understand, the truth seems to me that they should not accept the payment of a different card from the player from the beginning, when the client pays his first time. I regret that to avoid credit card scams, the scammed is the customer who paid with his partner's card. And keep all the money

Entiendo, la verdad me parece que no deberían aceptar el pago de una tarjeta distinta a la del jugador desde el principio, cuando el cliente abona su primera vez. Lamento que por evitar las estafas a tarjetas de créditos, el estafado sea el cliente que pago con la tarjeta de su pareja. Y se queden con el total del dinero

I fully understand your frustration, but please note that this is one of the most basic anti-money laundering rules online casinos use. We cannot punish them for having such rules in their T&Cs, nor we can push them to stop checking the owners of payment methods.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.