Gangsta Casino - Hráč má problémy s výběrem.

Dear minnetdinov,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you currently have three pending withdrawal requests in your casino account?

Have you made sure to request the correct withdrawable amount via crypto as suggested by the casino customer support?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, there were 3 withdrawal requests pending, yesterday they credited $400 for the first time in 7 days, although there were €400 pending for withdrawal, the crediting was done manually, so one transaction was simply cancelled and debited from the balance, converting €369.

All requests are filled in correctly, in accordance with the casino limits, withdrawal is available only in cryptocurrency, all other methods have been removed.

There were successful withdrawals to the mifinity wallet, there were withdrawals once a day, except for weekends.

Caught the maximum win of x15000 without a bonus on the account.

Kyc is completely completed.

Да, 3 заявки на вывод висело, вчера начислили впервые за 7 дней 400$, хотя на вывод висело 400€, начисление было вручную, по этому одну транзакцию просто отменили и списали с баланса сконвертировав 369€.

Все запросы заполнены корректно, в соответствии с лимитами казино, вывод доступен только в криптовалюте, все другие методы убрали.

Были успешные выводы на mifinity кошелек, там выводы были 1 раз в сутки , кроме выходных.

Поймал максимальный выигрыш х15000 без бонуса на аккаунте.

Kyc полностью пройден.

Another scam from the casino. Yesterday they wrote that they were working on a withdrawal request, but nothing came.

Here is the balance of one of the casino wallets,

How can they have a high safety index? They do not adhere to their rules and answers.

I read complaints on other forums, everyone had exactly the same problem all the time, they did not withdraw without complaints. Everyone was told that there were technical problems that never end

Очередной обман со стороны казино. Вчера написали что о работают обну заявку на вывод, ничего нее пришло.

Вот баланс одного из кошельков казино,

Как у них может быть высокий индекс безопасности? Они не придерживаются своих правил и ответов.

Прочитал жалобы на других форумах, у всех точно такая же проблема была все время, не выводили без жалоб. Всем писали что технические проблемы, которые никогда не заканчиваются



Thank you for providing me with the details. As you might probably know, we usually recommend players wait up to 14 days for their withdrawal request to be processed and paid out. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other factors that the casino cannot fully influence.

Could you please specify how many pending withdrawal requests are still in your account and when exactly you submitted them?

They do not process applications, reject and allow to re-place, not a single application was processed for cryptocurrency. 1 withdrawal was to mifinity wallet on 10.10.2024, after that there were no successful transactions.

Они не обрабатывают заявки, отклоняют и дают заново поставить, ни одна заявка не была обработана на криптовалюту. 1 вывод был на mifinity кошелек 10.10.2024, после этого не было успешных транзакций.

The rules on the website indicate the withdrawal period is up to 3 working days, the latest applications have been pending since 10/23/2024, before that 3 applications were rejected without giving a reason

На сайте в правилах указан срок вывода это до 3х рабочих дней, последние заявки висят с 23.10.2024, до этого 3 заявки были отклонены без указания причины

How can a casino have a high security status after this, how much did they pay you to not pay players

Как после этого казино может иметь высокий статус безопасности, сколько они вам заплатили, чтобы не платить игрокам

Thank you very much, minnetdinov, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi minnetdinov,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino and we'll see what can be done when they reply.

Dear Gangsta Casino, I'd like to invite you to join this conversation and help resolve the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal requests and when they can expect them to be processed from your side? What are the reasons for the delays?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Dear minnetdinov and guru administration , we are already looking to solve the problem with client that he couldnt receive he's withdrawals in time

We had some technical issues , and in few days we should start pay out the money player won in our casino

We apologize for a long delay for withdrawals and answer!

As soon as money will be sent - you will receive response here

With respect , Gangsta casino

Please note that yesterday I was told that all the problems were solved on Friday and the funds in the amount of 400€ were sent, but nothing has arrived yet, they are trying to deceive me and you, dear gurus, again. This is pure fraud.

Please lower the casino rating to the minimum value.

Прошу принять к сведению, что вчера мне ответили что все проблемы были решены ещё в пятницу и средства в размере 400€ были отправлены, но до сих пор ничего не пришло, они снова пытаются обмануть меня и вас уважаемые гуру. Это мошенничество чистой воды.

Прошу снизить рейтинг казино до минимального значения.

The KYC department writes about 48 hours, although the time has already passed, since the application, according to them, was submitted on Friday, 10/25/2024

I have no strength to endure this bullying. Total deception from the casino, does not keep its words and withdrawal terms, scammers.

If the guru doesn't want to help, then I will regard this as a cover-up.

Отдел kyc пишет про 48 часов, хотя время уже прошло, так как заявка по их словам была оформлена в пятницу 25.10.2024

У меня нет сил терпеть эти издевательства. Сплошной обман от казино, не придерживается своих слов и сроков вывода, мошенники.

Если guru не хочет помочь то я это расцению как покрывательство.



The casino does not pay out winnings on purpose, they have no problems.

Even the Germans didn't bully us like gangsta did in 1941

Казино специально не выплачивает выигрыш, никаких проблем у них нет.

Даже немцы так не издевались в 1941 как это делает gangsta

Not a single transaction has changed its status in 7 days, and the casino says that the application has been processed.

48 promised hours are up, no money, kyc department is ignoring my messages all day.

За 7 дней ни одна транзакция не поменяла свой статус, а казино говорит что заявку обработали.

48 обещанных часов истекли, денег нет, отдел kyc игнорирует мои сообщения в течение всего дня.



Dear Gangsta Casino, please, let us know as soon as the withdrawals are processed. I hope all technical issues will be resolved promptly and the player will receive their winnings soon.

What problems??? They answered me on Monday that there were no problems, I sent you all the screenshots from above

Какие проблемы??? Они ещё в понедельник ответили мне что проблем никаких нет, скриншоты все отправил вам сверху

1 withdrawal came in 7 days, I hope the rest won't have to wait so long

1 вывод пришел за 7 дней, надеюсь остальные не придётся столько ждать

I have another proof that the casino has no problems with withdrawal. A week ago I was paid $400 as they said manually, with manual withdrawal there were no notifications about a successful transaction, my withdrawal request was rejected and $400 was written off from the balance. Today $433 came and there was a successful confirmation of the withdrawal of funds. The wallets from where the usdt came are the same, which means they do not use any DEX. They pay at their own discretion, and they do not care about processing times and complaints.

У меня ещё одно доказательство что никаких проблем с выводом казино не имеет. Неделю назад мне выплатили 400$ как они сказали вручную, при ручном выводе не было никаких уведомлений об успешной транзакции, мою заявку на вывод отклонили и списали с баланса 400$. Сегодня 433$ пришло и было успешное подтверждение вывода средств. Кошельки откуда пришли usdt одинаковые, значит они не используют никакой DEX. Они выплачивают по своему усмотрению, и им плевать на сроки обработки и на жалобы.

Dear minnetdinov and guru administration

We are sorry that this situation with the withdrawals of this client has arisen due to technical reasons

At the moment, the error has been resolved and the withdrawals will occur according to the schedule that has already been sent to the player by email

I would also like to note that one payment has already been sent to the player, immediately after the error was fixed

Withdrawal of minnetdinov of 400 eur was accepted and sent to the player 2024-10-30

With respect , Gangsta casino

The casino does not adhere to its rules. Withdrawal twice a week does not suit me, daily withdrawal is 500€, why am I limited?

Казино не придерживается своих правил. Вывод 2 раза в неделю меня не устраивает, ежедневно можно снимать по 500€, почему меня ограничивают?



Dear Gangsta Casino, your terms and conditions say that the withdrawal limit is up to 10,000 EUR per month:

If only 2 weekly withdrawals are scheduled (as we can see from the screenshot the player shared), this is a significantly lower amount than stated in your T&C. We ask you to ensure that the payout aligns with the terms outlined in your T&C.

Thank you for your understanding and attention to this matter.

According to the casino schedule, I will receive 3400€ monthly, and the player's limit for vip4 status is 10000€. I saw a player's complaint on another platform, there you raised the player's withdrawal limit, but on the contrary, you are decreasing mine

По графику казино я буду получать 3400€ ежемесячно, а лимит игрока по vip4 статусу 10000€. Видел жалобу игрока на другой платформе, там вы подняли игроку лимит на вывод, а мне наоборот уменьшаете

Dear guru administration

We will withdraw minnetdinov money his account according to his monthly limits in our casino

With respect, Gangsta casino!

My monthly limit is 10000€ and 500€ per day right?

The rules do not specify any individual limits.

Мой ежемесячный лимит 10000€ и 500€ в день так?

В правилах никаких индивидуальных лимитов не прописано.

The casino does not comply with its rules of payment. According to the rules I can receive up to 500€ per day, this is not observed. I ask you to take action against the casino.

Казино не соблюдает свои правила выплат. По правилам могу получать до 500€ в день, это не соблюдается. Прошу принять меры в отношении казино.

Once again, 2 withdrawal requests were rejected without explanation and notification of the rejection to me.

Очередной раз отклонено 2 заявки на вывод без объяснения причины и уведомление меня об отклонении.

Dear Minnetdinov ,

All withdrawals are approved on a first come, first served basis for all players in our casino

Thank you for your understanding and have a nice day

With respect , Gangsta casino.

Dear minnetdinov, did you receive any new payments during the last week?

Dear Gangsta Casino,

Could you please clarify why minnetdinov has these personal limits? I reviewed your VIP program and noticed that even level 0 (newbie) players can receive up to €10,000 per month according to your terms. Why are the limits set for this player significantly lower than what is stated in your terms or in the VIP level details?

There were 3 withdrawals last week

Было 3 вывода за прошлую неделю

The complaint can be closed, the payments have arrived, the remaining funds have been lost(

Жалобу можно закрыть, выплаты пришли, остальные средства проиграны(

Dear minnetdinov,

I’m sorry to hear that you used the remainder of your funds to play before you were able to withdraw the entire amount. Unfortunately, we must reject your complaint, as we can no longer assist you as the money was gambled away upon your decision.

Thank you for your understanding, and I apologize that we could not provide more help in this instance. Please feel free to contact us if you encounter any issues with this or any other casino in the future.

Kind regards,

Natalia