Fortune Clock Casino - Hráč má potíže s výběrem svých výher.

having deposited 300 I have won 30,000 euro but I keep having my withdrawl request denied every time with lame excuses. 3 times now I have had a request declined and each time I have done as asked. Its clearly a scam but is there anything I can do?

Dear Tim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you confirm that this was your first attempt to withdraw? Did you pass the KYC verification in the past?

Additionally, have you tried contacting the casino regarding this issue? Please forward me any relevant communication between you and the casino to kristina.s@casino.guru. Or you can post it here, if you like.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for our reply.

Best regards,

Kristina

Dear Tim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.