Evobet Casino - Hráčovy výběry jsou průběžně refundovány.

Hello there kindly need help please

i have account at evobet and my account its full verifyed .. i m daily request withdraw and allways they reject and refund money to my balance... its been passed over 15 days and they don t pay . AT support by email they only say tjat gonna pass to revelant department but withdraw never arrived and allways canceled even with my acc full verifyed .

Kindly need help please

Hello jaak8trans,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning

Answering your questions:

1- my account was fully verified on November 9th after being asked for a selfie.

2- With the bonus, I completed the rollover without breaking the rules, accumulating a total of 300/400 balance. After the rollover was completed, I continued to play and increased my winnings...

3- Casino no longer responds to me despite the account being open, I request a withdrawal and the next day they cancel it..

Thank you for your help

Bom dia

Respondendo as suas questoes:

1- miha conta foi totalmente verificada dia 9 Novembro apos me terem pedido selfie.

2- Com bonus cumpri rollover sem quebrar as regras acumulando um total de 300/400 de saldo. Apos rollover concluido continuei a jogar e aumentei meus ganhos ...

3- Casino ja não me responde apesar de conta estar aberta solicito saque e no dia seguinte cancelam ..

Agradeço ajuda Obrigada

Thank you jaak8trans for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you jaak8trans for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Evobet Casino for their help in resolving this complaint. We would like to know why are the withdrawals being refunded and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter