Europa Casino - Hráč má potíže s výběrem svých výher.

First of all. This website is extremely helpful.

I made a withdrawal of 200 000 and poor communication regarding this transaction is very present. It has never been longer that 4 days. We are on day 6 and they are still giving me copy and paste ts n cs.

Dear fourietg5,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have accumulated your winnings purely from a No Deposit bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you

 Do I understand correctly that you have accumulated your winnings purely from a No Deposit bonus, please?

Dear fourietg5,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.