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I entered 200 and I started playing the slots he gave me several jackpots and they tell me that I have bet more than I could at one time

ingrese 200 y me puse a jugar a las tragaperras me dio varios jackpot y me dicen que he apostado más de lo que podía de una vez

Dear Jonathan365,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

I did not have any vouchers, I have already filed a complaint, they offered me 4000 euros but that I did not report I did not take them

no tenía ningún bono,yo ya he puesto denuncia,me ofrecieron 4000 euros pero que no denunciara no los cogi

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear Jonathan365,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.