Duelz Casino - Hráč se snaží vybrat své výhry.

I won £600 on this sight and they would not pay the money because I used PayPal

Dear Paris260405,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past? Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello sir/madam, this is a new site & we deposited £20 from our PayPal account & had to verify all documents which did & also played £20 from my bank account, when we Try'd to withdraw the £600 they said we couldn't as it was a third party & said they would reinstate the original £20 from PayPal & withdraw all winnings. Which is very confusing & frustrating.

Could you please advise who is the owner of the PayPal account?

My wife Clare R******

Have you used your wife's payment method to deposit funds into your casino account?

Dear Paris260405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.