Duelbits Casino - Hráč požaduje vrácení svých vložených prostředků.

Recently I accidentally sent my self excluded account $8.50 usd in litecoin to my old duelbits account. I for some reason didn't delete it off my contacts list when I self excluded. When I notified duelbits of this they told me they were unable to refund me my money and told me to quit contacting them about the said money. Just wanted to let people know that they will literally rob you if you aren't careful.

Dear tylerstellick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From the forwarded communication I'm under impression that this happened in the past, is that correct? Please understand that if the amount is lower than the minimum required for a withdrawal, the casino won't be able to assist you with your request.

Could you please advise what was the reason to self-exclude your account and if it was successfully verified in the past?

Looking forward to hearing from you.

Best regards,

Petronela

The reason for self exclusion was I was gambling a little too much and needed to get away from it. So I self excluded.

And it did happen one other time with $2.50 amount that they actually sent back to me with almost zero problems.

Thank you very much, tylerstellick, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear tylerstellick,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning,

The user above has already been refunded the $8.50 on April 18th.

We would like to point out that, that the value is below the minimum $10 for LTC withdrawals and this is the second occasion where the customer deposited on his self-excluded account after being warned.

On both occasions, the money was returned to the customer.

Kind regards

Dear tylerstellick,

may I kindly ask you to react?

Dear tylerstellick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we have assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.