Dublinbet Casino - Výběr hráče je opožděný.

I have been playing at this casino since around 2016. From the first days immediately refused all bonuses.

I didn't play much during the pandemic. There were other Russians. From this year, a ban on Portugal.

I returned to Dublinbet. 30 made a small replenishment (I noticed

that my history of replenishment is erased and this is, as it were, the first. And earlier you can see for any year.

It was estimated that the total losses over the years were between 4,000 and 5,000.

The second replenishment was made on January 1st. Also not significant around 30 euros.

But fortune noticed me and gave me a little plus150.

I wanted to withdraw and they told me that there are 2 bonuses not wagered.

One micro is 0.25 euros, and the second is huge for wagering almost 1950 euros.

I realized that the withdrawal does not shine for me while this bonus money is hanging.

And in order to scroll such an amount, you need to bet to the maximum. Or I'll lose

and the bonus is canceled. (I still don’t understand where it came from, it came from (bonus) and, most importantly, huge.

On my replenishment they could give a maximum of the same amount. I started making it really big.

I’m sure that I’ll finish with zero soon. But I was lucky and recaptured the bonus and earned myself.

Never raised that much at once. The withdrawal has opened (the bonus has been won back) I'm happy

drove out 3 times in 1000. The holiday will be brought out in two days, not earlier.

This casino has never been in a hurry to withdraw. Then it didn’t flood, I closed them in denial.

Left 700 fireproof. Left on the account was a little more than 450 euros.

In the morning I looked with a joyful look, and there was a round zero on the deposit. I'm in chat.

There is the answer. You played with bonus money and violated our rules. I asked a question,

they say how could I apply for a withdrawal of money if the bonus money in the game was not wagered,

I don't have access to output. Look at the history, everything will become clear. no you are something

violated. I'm in the financial department. There, under a carbon copy, you played with bonus money more than 5 euros

and the entire amount was oculated and it was withdrawn. Have a good holiday to me. And if I don’t like

gifts in the form of bonuses, I can refuse them. There are screenshots of all correspondence

with the financial department and they failed to remove my applications 3 for 1000 euros I filed them one by one in

within 4 minutes. There are screenshots for this too. They answered me once and not on the merits of the question.

I wrote to them through a translator in English.

This is 100% fraud. Withdrawal of money is not accepted for consideration if there is unwinnable bonus money.

I had a request., And then I withdrew it and for this reason it was preserved. ?00 on the output erased, these prove

that I played with my hard-earned money. If I had left them to the conclusion. It would be impossible to prove Everywhere is pure and zeros.

Thank you. I'm sorry I didn't make it short. Emotions are overflowing.

Я играю в этом казино примерно с 2016 года. С первых дней сразу отказался от всех бонусов.

 Во времена эпидемии играл мало. Были другие российские. С этого года запрет на Португалию.

 Я вернулся Дублинбет. 30 сделал небольшое пополнение ( обратил внимание, 

что моя история пополнений стёрта и это как бы первое.А раньше можно увидеть за любой год.

 Было подсчитано, что проиграно в сумме за эти годы в пределах4-5 тысяч. 

Второе пополнение сделал01 января. Тоже не значительное в районе 30 евро. 

Но фортуна меня заметила и отсыпала немного в плюс150 . 

Я захотел вывести и мне указали, что есть не отыгранные 2 бонуса.

 Один микро 0.25 евро ,а второй огромный на отыгрыш почти 1950 евро.

Я понял что мне вывод не светит, пока эти бонусные деньги висят.

 И чтобы такую сумму прокрутить надо по максимуму ставить. Либо я проиграюсь, 

и бонус аннулируют.(Я так ине понял откуда он, взялся( бонус) и главное огромный.

 На моё пополнение могли дать максимум столько же. Я стал делать очень крупно. 

 Уверен, что скоро закончу в ноль.Но повезло и бонус отбил и себе заработал. 

Ни разу столько за раз не поднимал. Вывод открылся(бонус отыгран) я на радостях 

загнал навывод3 раза по 1000. Праздник выведут дня через два не раньше. 

Это казино никогда не спешило с выводом. Потом не попёрло я их закрыл в отказ .

 Оставил 700 несгораемые. Уходил на счету было чуть больше 450 евро. 

 Утром взглянул радостным взором, а там круглый ноль на депозите. Я в чат.

 Там ответ.Вы играли на бонусные деньги и нарушили наши правила. Я задал вопрос,

 мола как я смог подать на вывод деньги, если бонусные деньги игре и не отыграны,

 у меня нет доступа к выводу. Посмотрите историю, всё проясниться. Нет вы что-то 

нарушили. Я в фин отдел. Там под копирку Вы играли на бонусные деньги больше 5 евро

 и всю сумму окулировали и она изъята. Хорошего мне праздника.А если мне не нравятся

 подарки в виде бонусов , я могу от них отказаться.  Имеются скриншоты всей переписки 

 с фин отделом и они не сумели удалить мои заявки 3 по 1000евро Я их подал одну за другой в

 течение 4 минут. На это тоже есть скриншоты. Мне ответили один раз и не по существу вопроса.

 Я им писал через переводчик на английском языке.

Это 100% обман. Вывод денег не принимается к рассмотрению .если есть не отыгранные бонусные деньги.

 У меня был запрос., а потом я его отозвал и он по этому сохранился. ?00 на вывод стёрты, эти доказывают,

 что я играл на свои кровные. Если бы я их оставил на вывод . Доказать было бы невозможно Везде чисто и нули.

Спасибо. Печалюсь, что не изложил вкратце. Эмоции переполняют.

Dear victorpt19331933,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day to you.

I received a response saying they do not want to discuss this topic further.

This is their latest response.

My questions are being ignored. I asked where I broke your rules?

1. I was credited with a bonus (I did not notice it, because in 2016 I refused all bonuses and did not receive them until this case). I asked the question, is this legal?

No answer.

2. While playing, I saw that the withdrawal of funds is closed due to an unclaimed bonus. (I fully wagered this bonus in accordance with the rules and received an entry to the withdrawal of funds). No answer.

3. I asked a question, is it possible to request a withdrawal of funds with an open bonus (not wagered)?

I made 3 requests + 1 request. Unhindered, T. played with his own money. No answer.

4. Let's open the history of the game and make any corrections to our discussion.

No answer.

I was completely canceled everything, answering that I played with bonus money.

Everything is clear to them and the issue is closed.

Доброго вам времени суток.

Я получил ответ в котором они не хотят обсуждать в дальнейшем эту тему .

Это их последний ответ.

Мои вопросы игнорируются. Я спрашивал , где я нарушил ваши правила?

1. Мне начислили бонус ( я его не заметил, т.к В 2016 году отказался от всех бонусов и не получал их на протяжении до этого случая). Я задал вопрос-правомерно ли это?

Ответа нет.

2. Играя я увидел, что вывод средств закрыт по причине не отыгранного бонуса. (я полностью отыграл этот бонус в соответствии с правилами и получил вход на вывод средств). Ответа нет.

3. Я задал вопрос возможен ли запрос на вывод средств при открытом бонус(не отыгранном)?

Я сделал 3 запроса+ 1 запрос. Беспрепятственно т. играл на свои деньги. Ответа нет.

4. Давайте откроем историю игры и внесём любые поправки в нашу дискуссию.

Ответа нет.

Мне полностью всё аннулировали , ответив, что я играл на бонусные деньги .

Им всё ясно и вопрос закрыт.

Thank you for your reply, victorpt19331933. Do I understand correctly that you played with those bonuses that were credited to you instead of canceling them? Could you please clarify which games you played?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

OK!

1.Question: You gave me (on my deposit of 28 euros) a bonus of 7.10 euros -So?

2. Question: How much did I have to wager on a deposit of 7.10 euros in order for the bonus money to be redeemed?

3. 01.01 2023 21.36 there are already 2700 euros in the account and an account for withdrawing money has been opened. Doesn't this mean that the bonus money has been wagered a long time ago?

4. I made or not 3 x 1000 withdrawal requests (then started losing, refused after a while and left a small withdrawal of 700 euros.

Q: Was or not allowed to request me to withdraw my money?

5. And if, according to you, I played all the time (from 01.01.2023 15.40 hours to 01.02.2023 02.30, 2023) for bonus money,

Question:

where did my deposit of 28 euros disappear to? Not a word about him!

Answer these 5 questions (according to your rules, which I violated) and the question will be removed.

I'm waiting for an answer to 1. 2. 3 .4 .5 questions. And not, as always, (* you

violated the rules *)...... Waiting for an answer.

'''''''''''''''''''''''''''''''''''''''''''''''''''' '''''''''''''''''''''''''''''''''''''''''''

OK!

1.Question: You gave me (for my deposit of 28 euros) a bonus of 7.10 euros - Right?

2. Question: How much money did I have to wager on a deposit of 7.10 euros in order for the bonus money to be repaid?

3. 01.01 2023 21.36 there are already 2700 euros in the account and an account has been opened for money withdrawal. Does this not mean that the bonus money has been wagered for a long time?

4. I made or not 3 x 1000 withdrawal requests (then, starting to lose, I refused after a while and left a small withdrawal of 700 euros.

Question: was it allowed or not to make a request to me to withdraw my money?

5. And if, according to you, I played for bonus money all the time (from 15.40 hours 01.01.2023 to 02.30 02.01.2023,

Question:

where did my deposit of 28 euros disappear.? Not a word about him!

Answer these 5 questions (according to your rules that I violated) and the question will be removed.

I am waiting for an answer to 1. 2. 3 .4 .5 questions . And not, as always, (* you

Ок! 

 1.Вопрос : Вы дали мне (на мой депозит 28 евро) бонус 7.10 евро -Так ?

2. Вопрос: Какую сумму я должен был отыграть на депозит 7.10 евро , чтобы бонусные деньги были погашены?

3. 01.01 2023 21.36 на счету уже 2700 евро и открыт счёт на вывод денег . Это не означает , что бонусные деньги давно отыграны?

4. Я сделал или нет 3 х 1000 запроса на вывод денежных средств (затем начав проигрывать , отказался через некоторое время и оставил небольшой вывод на 700 евро.  

Вопрос: был или нет разрешено сделать запрос мне на вывод моих денег?

5. И если я по вашим словам всё время (с 15 .40 часов 01.01 2023 до 02.30 02.01. 2023 играл на бонусные деньги, 

Вопрос:

куда исчез мой депозит 28 евро.? О нем ни слова!

Ответьте на эти 5 вопросов (в соответствии с вашими правилами , которые я нарушил) и вопрос будет снят. 

Жду ответа на 1. 2. 3 .4 .5 вопросы . А не, как всегда,(* вы 

нарушили правила*)...... Жду ответа.

‘’’’’’’’’’’’’’’’’’’’’'’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’

OK!

1.Question: You gave me (for my deposit of 28 euros) a bonus of 7.10 euros - Right?

2. Question: How much money did I have to wager on a deposit of 7.10 euros in order for the bonus money to be repaid?

3. 01.01 2023 21.36 there are already 2700 euros in the account and an account has been opened for money withdrawal. Does this not mean that the bonus money has been wagered for a long time?

4. I made or not 3 x 1000 withdrawal requests (then, starting to lose, I refused after a while and left a small withdrawal of 700 euros.

Question: was it allowed or not to make a request to me to withdraw my money?

5. And if, according to you, I played for bonus money all the time (from 15.40 hours 01.01 2023 to 02.30 02.01. 2023,

Question:

where did my deposit of 28 euros disappear.? Not a word about him!

Answer these 5 questions (according to your rules that I violated) and the question will be removed.

I am waiting for an answer to 1. 2. 3 .4 .5 questions . And not, as always, (* you

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello!

I apologize for not answering specific questions.

I made another replenishment of my gaming account for 28 euros. I was credited with a 7.10 euro bonus (I didn't notice it when I started the game).

I only play roulette.

I answered the questions asked. Thank you.

Correspondence with representatives of the casino is. At first they claimed that I was playing with bonus money. I proved on the history of the game when the bonus was fully wagered. They do not provide a specific answer with evidence in the history of the game. The unsubscribe is standard, does not explain anything "You broke the rules." My winnings were canceled without explanation.

'''''''''''''''''''''''''

Hello!

I apologize for not answering the questions specifically.

I made another deposit to my gaming account for 28 euros. I was credited with a 7.10 euro bonus on it (I didn't notice it when I started the game).

I only play roulette.

I answered the questions asked. thanks.

There is correspondence with casino representatives. At first they claimed that I was playing with bonus money. I proved it in the history of the game when the bonus was fully wagered. They do not provide a specific answer with evidence in the history of the game. The unsubscription is standard, explaining nothing "You broke the rules". My winnings are reset without explanation.

Здравствуйте!  

Прошу извинения, что не ответил конкретно на заданные вопросы.

Я сделал очередное пополнение своего игрового счёта на 28 евро. Мне начислили на него 7.10 евро бонуса (я его не заметил , начав игру).

Играю только в рулетку.

Я ответил на поставленные вопросы. Спасибо.  

Переписка с представителями казино есть. Сначала они утверждали , что я играл на бонусные деньги . Я доказал на истории игры, когда был отыгран бонус полностью. Конкретного ответа с доказательствами в истории игры они не предоставляют. Отписка стандартная , ничего не объясняющая" Вы нарушили правила". Мой выигрыш без объяснений обнулён.

'''''''''''''''''''''''''

Hello!

I apologize for not answering the questions specifically.

I made another deposit to my gaming account for 28 euros. I was credited with a 7.10 euro bonus on it (I didn't notice it when I started the game).

I only play roulette.

I answered the questions posed. Thanks.

There is correspondence with casino representatives. At first they claimed that I was playing with bonus money . I proved it in the history of the game when the bonus was fully wagered. They do not provide a specific answer with evidence in the history of the game. The unsubscription is standard, explaining nothing "You broke the rules". My winnings are reset without explanation.

I went through your game history, and unfortunately, I see that you repeatedly breached the maximum allowed bet while the bonus was still active. Some bets were even as high as a few hundred euros. Although I understand your frustration and desire to not play with bonuses in the past, you decided to play with the bonus and finish the wagering requirements. Once you start playing with the bonus, bonus rules are applied and must be followed. We believe the casino confiscated your winnings in compliance with the bonus T&Cs, therefore there is nothing we can do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.