Diamond Reels Casino - Hráč kritizuje bonusová pravidla.

the casino diamond reels have conditioned me they gave me a bonus without deposit and tasks I fulfilled and exceeded the tasks and won 150 dollars and 35 dollars were deducted and they conditioned me that I have to deposit 25 dollars I told them that I was not going to deposit because it is my profit and now they have blocked me and they have sent me an email in which they cancel my application and according to regulations I have 90 days to claim, I sent them the personal documents and my visa and they want me to sign a form in accordance I am not stupid I am a lawyer and I am not going to sign anything in any casino worldwide you have to sign agreements if you play and win they pay you

el casino diamond reels me han condicionado me dieron un bono sin deposito y tareas cumpli y supere las tareas y gane 150 dolares y se descontaros 35 dolares y me condicinan ue tengo que depositar obligatoriamente 25 dolares yo les dije que no hiba a depositar por que es mi gananciaa y ahora me han bloqueado y me han mandado un correo en la cual cancelan mi solicitud y segun reglamento engo 90 dias para reclamar les mande los documentos personales y ,i cta visa y ellos quiren que firme un formulario de conformidaad yo no soy tonta soy abogada y no voy a firmar nada en ningun casino a nivel mundial tienes que firmaar acuerdos si juegas y ganas te pagan

Dear margotita,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked the general bonus terms and conditions, and this is what I found (here):

"Free Bonus Terms and Conditions

Withdrawals from free bonus promotions of $ 100.00 are only processed when a copy of your driver’s license and a utility bill is received, matching the name, DOB and address registered on your Diamond Reels account.

A verification deposit of minimum $25 will have to be made and wagered at least once through before a withdrawal originating from a no deposit bonus will be paid to you."

Please understand that it is nothing unusual to be prompted to place a minimum real money deposit to verify your payment method and to have winnings from No Deposit bonus paid. My only advice would be to follow the bonus rules and cooperate with casino in verifying your account.

Please let us know if this advice was helpful or if we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

I just want to know if they are going to pay me yes or no because they deceive people but the social networks will find out about the proceeds DIAMOND REELS CASINO

Solo quiero saber si me van a pagar si o no por que engañan a la gente pero las redes sociales se enteraran del procedes CASINO DIAMOND REELS

To verify I have sent you my DNI document, ELECTRICITY RECEIPT AND VISA CARD WHAT MOST OF USERS WANT HOW AM I GOING TO DEPOSIT MONEY AND THEN I CAN ' T WITHDRAW I'M NOT STUPID I JUST TOLD THEM TO DISCOUNT GOOD IF THEY DON'T WANT TO DO IT I WILL REPORT THE DIAMOND CASINO AS SCAMMERS

Para verificar les he mandado mis doct DNI RECIBO DE LUZ Y TARJETA VISA QUE MAS QUIEREN APROVECHADORES COMO VOY A DEPOSITAR DINERO Y DESPUES NO PUEDO RETIRAR NO SOY ESTUPIDA SOLO LES DIJE QUE SE DESCUENTEN BIEN SI NO QUIEREN ACERLO REPORTARE COMO ESTAFADORES AL CASINO DIAMOND

I also inform you that they have restricted my start in the cadino and have canceled my withdrawal request and the 90-day deposit deadlines are not being met, please

Tambien les comunico que me han restringido el inicio en el cadino y han cancelado mi solicitud de retiro y los plazos para deposito ed de 90 dias no estan cumpliendo por favor

Now it also tells me that when I deposit I have to play so that it can be withdrawn, you know don't mess around but look on the networks I have sent you proof of my earnings

Ahora tambien me dice que al deoositar tengo que jugar para que se pueda retirar sabes no jodan pero mira en las redes te he mandado pruebas de mis ganancias

If you want you call me

Si quieres me llamas

And who is petronella

Y quien es petronela

Could you please advise if you have placed a mandatory deposit to verify your payment method? Please understand it is one of the bonus rules and you won't be able to withdraw your winnings without placing the required deposit.

Dear margotita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.