Dendera Casino - Hráč se snaží vybrat si výhru.

I've been waiting since early January 2021 for a $100 withdrawal. I have all email correspondence saved. Withdrawal was approved after I was required to make a deposit to do a withdrawal. I was told by a Tracy that it was with the financial department ready to be processed. Then I had to resend BSB for my bank.

Last corresponding email from Dendera was over 2 weeks ago and they will not reply to me at all now but keep sending plenty of promotional emails.

Dear Jflaherty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Could you please confirm that you passed the KYC?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Jflaherty, thank you for your emails. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. 

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Dear Jflaherty,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.