Dachbet Casino - Výplata hráčovy výhry se zpozdila.

I requested 400 euros following a win, without ever having asked for any bonuses. It's been 7 days since the support team told me to wait. In addition, I received an email where I had to attach a lot of documents last Sunday (the 5th), and since then, they have never contacted me again about the withdrawal, which is still listed as 'pending'!

This site is a scam!

Ho richiesto 400 euro a seguito di una vincita , senza che io abbia mai richiesto bonus , sono 7 giorni che l’assistenza mi dice di aspettare , inoltre ho ricevuto una mail in cui ho dovuto allegare un sacco di documenti domenica 5 e da lì non mi hanno mai più ricontattato per il prelievo che versa nello stato :In sospeso !

questo sito è una truffa !

Dear Gigimatto97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for the immediate response (unlike those dachbet scammers) it's ok I will wait for the terms you suggested, even if in the dachbet chat some operators told me that withdrawals usually take place in less than a week. I trust in you also because I only played a single game and I won, I presented all my documents to them but they don't respond, however on Sunday they wrote to me from kyc, then never heard back again!! Thanks and good job !

Grazie mille per la risposta immediata ( a differenza di quegli imbroglioni di dachbet) va bene aspetterò i termini da voi suggeriti , anche se nella chat di dachbet alcuni operatori mi hanno detto che solitamente i prelievi avvengono in meno di una settimana . Confido in voi anche perché io ho giocato solo a un singolo gioco e ho vinto , ho presentato a loro tutti i miei documenti ma non rispondono , comunque domenica mi hanno scritto da kyc , poi mai più risentiti !! Grazie e buon lavoro !

I also attach the chat response which tells me that my documents are regular, they don't want to pay ABSURD

allego anche la risposta della chat che mi dice che i miei documenti sono regolari , questi non vogliono pagare ASSURDO

Guys please help me!!

Ragazzi per favore aiutatemi voi !!

Incredibly they paid me, I sent some additional documents (based on an experience on another site) but today, the 11th day, they paid me!!

remains the unreliability and terrible communication between customer service and the payment office which was the main reason why I doubted them! taking so much time induces the player to play but I didn't fall for it also because I was annoyed by their ways, in the end they paid and I will also withdraw the complaint.

thanks for your collaboration, from today you have one more user and I congratulate you on your professionalism!!

Incredibilmente mi hanno pagato , io ho inviato dei documenti aggiuntivi ( forte di un’esperienza su un altro sito ) ma oggi 11º giorno mi hanno pagato !!

resta la scarsa affidabilità e la pessima comunicazione tra il servizio clienti e l’ufficio per i pagamenti che è stato il principale motivo per cui ho dubitato di loro ! impiegare così tanto tempo induce il giocatore a giocare ma io non ci sono cascato anche perché indispettito dai loro modi , alla fine hanno pagato ritirerò anche il reclamo.

grazie della collaborazione , da oggi avete un utente in più e mi complimento per la vostra professionalità !!

Dear Gigimatto97,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru