Crystal Spin Casino - Hráč se snaží vybrat své výhry.

I deposit the normal amount I was asked to deposit which is 120$,then i won a jackpot worth 2000$.I requested for 1500$ because that’s the minimum you can withdraw,I was asked to pay 9% fee,apparently it’s a must for first withdrawal ,I paid the 9% which is 135$,and requested for the winnings through erc20 usdt. Which was meant to reflect in my wallet within 10-40 minutes,it was a big lie I waited for more than 5hrs but my winnings is not showing in my crypto wallet so I logged a complain asking why my winnings has not arrived,the customer support gave me a dumb excuse saying ‘the bank intermediary reported that the transaction was not made to my personal details,like wtf i copied the deposit address from my verified Binance account,after the customer support gave a dumb excuse again saying the funds was transferred to the issuing bank Shanghai pudong development bank, not they’re asking for another 105$ Saying because they have to revoke the payment a commission of 7% of the transaction should be paid which is the the 105$.someone please tell me what’s going on because I used my last dime trying to get my winnings I also tried to cancel the transaction they said I can’t,😭😭scamming helpless people is not a good thing the whole I’ve spent is 295$ and that’s over 200 thousand in Nigeria money 😭😭

Dear adesolaolumide125,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how exactly you paid the fee? Did you make another deposit? Or was the fee deducted from your winnings?

Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The casino said it’s impossible to deduct the fee from the winnings so I deposited another fee and no this is my first time trying to withdraw from the casino

Thank you very much for your reply, adesolaolumide125. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear adesolaolumide125,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.