CryptoReels Casino - Hráč při registraci uvedl neúplné osobní údaje.

I was sent a no deposit bonus via email, I fulfilled the rollover, which in the end gave me a balance of 195 USD, which the maximum withdrawal would be 250USD. they asked me for my documents, but they withdrew my balance and withdrew my earnings, claiming that I gave incomplete information, of just a house number that I did not have in the registration on the site! but no false data! I don't think it's fair to have wasted my time with both the rollover and document submissions to get nothing!

me enviaram um bonus sem deposito via email, eu cumprir o rollover, que no final me deu um saldo de 195 USD, que o máximo de retirada seria 250USD. me solicitaram meus documentos, porem retiraram meu saldo e retiraram meus ganhos, alegando que eu passei informações incompleta, de apenas um numero da casa que não tinha no cadastro do site! porém nenhum dados falso! não acho justo ter perdido meu tempo tanto com o rollover quanto com os envios de documentos para não obter nada!

Dear leandrog532,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false or incomplete personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Also, please forward a screenshot of your casino account profile and advise which information is missing in your address.

Thank you in advance for your reply.

Best regards,

Petronela

I will do this! I'll send you

eu farei isso! te enviarei

now that i saw that i put the complaint to the wrong casino, it's Cryptoreels casino

agora que eu vi que coloquei a reclamção pro casino errado, é Cryptoreels casino

Thank you for your reply, leandrog532. I switched the complaint to the correct casino. Could you please forward the requested screenshots and relevant communication now? I still didn't receive any email from you.

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.