Crypto Loko Casino - Hráčův účet byl zablokován.

I won 655 dollars on a deposit only no bonus ok and I played my balance down to 450 then did a withdrawal gave them all my info also not my first payout so I was told to wait maybe 72 business hours never got a response back so after 5 days I start trying to log into my account to see what's up and I cannot log in at all to contact them I shouldn't even be gambling with the little bit of money I make so that 450 was supposed to be for my rent now I'm gonna be late I know that's my fault but it's not they sure did pay me out the 50 I won but the 450 uhuh they showed there true colors and they are trash fastest withdrawals my ass. Somebody needs to be fired over this they gave me a case number it is 152405831 I'm not asking for nothing but what's mine 450 I have the emails also my number is ***** or t******@gmail.com plz and thank you for any help

Dear theebololee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play in the casino? (slots, live games, multiplayer)
• Did you receive any update about your withdrawal request from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I deposited a few times and played there for approximately 5 to 6 months

I tried to log in immediately after my withdrawal request to deposit against n I was feeling lucky and I could not log back into my account at all not get live service

I played slots only

Today I got a email saying my account was deactivated but nothing on my withdrawal

Could you please forward me the email you received from the casino and any additional relevant communication? My email is tomas@casino.guru

Thanks in advance.

Dear theebololee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.