CrownPlay Casino - Výběr hráče je zpožděn.

Since 12/04/24, I requested a withdrawal but still haven't received it. Support always says the same thing, that they marked it as urgent and forwarded it, and that I shouldn't worry. The status still says Transaction Review. I deposited with a credit card, and everything is in my name.

Hab seit 4.12.24 eine Auszahlung beantragt und immer noch keine Auszahlung erhalten Support sagt immer das selbe das die es mit dringend Makiert weiterleiten und ich brauche keine Sorgen machen status steht immer noch auf Transaktion Überprüfung hab mit Kreditkarte eingezahlt und läuft alles auf meinem Namen

Dear hayastan94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

strange why 14 days there is nothing to verify under 5k payout the support says everything is fine only that there are supposedly too many payout requests

komisch warum 14tage es gibt nichts zu verifizieren unter 5k Auszahlung der Support sagt alles in Ordnung nur das es angeblich zuviele Auszahlung beantragt sind