Crazy Fortune Casino - Výběr hráče byl opožděn.

I deposited $50 and started playing without accepting there bonus money and I won $754. normally they release the amount in two working days. On the 11th Feb I sent them mail asking why is it taking so long they reversed my money to casino account without giving reason so I got confused and again requested for withdrawal. Again on the 18th I sent mail requesting for the same then I received a reply saying try again we are unable to do so and they reversed it back. So I sent mail to the marketing dept Mr. Lee and he promised me that it will be done ASAP BUT again yesterday they released the small amount 184$ which I won recently and reversed the big amount $700 odd I am so disappointed with this and they are not giving any explanation and I feel cheated by them. To be honest I was so happy when I won this big amount for me it was the first time I won such a good amount and all in vein they are really cheating.....

Dear Sheena,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. If I understood it correctly, you have withdrawn funds successfully in the past, meaning, you have completed KYC (verification) process. We will contact the casino and ask for their explanation and assistance, right after your confirmation. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much Sheena for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sheena.

Glad to hear that your winnings are now at your account.

Based on what you sent to us, may I close the complaint or do you have some other problems?

Yes Matej:)

Thank y

Dear Sheena,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.