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I still haven't received my prize money from the Carnival of Horrors tournament which ended on 10/31.

The tournament page has been deleted and is now private. I have contacted support again and again, but have not received a proper answer.

At the end of the tournament, he was in 7th place, but after a day, his ranking dropped to 12th. I contacted support to find out the reason, but I received a reply that there was a problem with the tally and that it was being scrutinized.

When I contacted support today, they said the bounty had already been offered, but I still haven't received it. Even on the achievement page, the icon is still off because I haven't received the tournament prize money.

10/31に終了した、恐怖のカーニバルトーナメント賞金を未だ受け取りできない。

トーナメントページは削除され、非公開状況になっている。再三、サポートに問い合わせしてるがまともな回答はない。

トーナメント終了時は、7位だったが1日経ってから順位が12位まで落ちた。理由を求めてサポートに連絡したが集計に問題があり精査してるという回答があったまま現在に至る。

本日、サポートに問い合わせすると賞金は提供済みと言われたがまだ受け取ってない。アチーブメントページでも、トーナメント賞金を受け取りしてない為、アイコンもオフ表記のままだ。

Hello Pomyoroon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Conquestador Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you meet all the conditions of the tournament? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified and I have withdrawn over a dozen times in the past. The conditions for the tournament were met, and as of November 1st, the staff on the official Conquestador twitter congratulated me on my victory. There is also evidence on Twitter.

Conquestador's site support did not answer today, but despite the fact that there are many screenshots on the tournament page, I did not win any prizes, so they will not give any prizes or free spins products.

The leaderboard has been intentionally removed from the Conquestador site, making it impossible to check the page, but I have screenshots of all the pages before they were removed.

In addition, there are evidence images that the Conquestador side changed the tournament ranking and prize money after some kind of operation after the tournament ended. After the tournament, I was in 7th place, then 1 day later I was in 12th place, and 24 days later I wasn't even in 50th place.

私のアカウントは認証済みで、過去には十数回出金しました。大会の条件は満たしており、11/1時点ではコンクエスタドールの公式twitterのスタッフより勝利おめでとうと言われました。Twitterに、証拠もあります。

コンクエスタドールのサイトサポートとは、今日はなしましたがトーナメントページでのスクリーンショットが多数あるにも関わらず、私は入賞しなかったから賞金やフリースピン商品は付与しないという回答がありました。

コンクエスタドールのサイトから意図的にリーダーボードが削除されておりページを確認出来ないようになってますが、私は消される前のページをすべてスクリーンショットしてあります。

また、コンクエスタドール側がトーナメント終了後から何らかの操作をし、トーナメント順位や賞金を変更した証拠画像もあります。トーナメント終了後、7位だったのに1日後には12位で24日後には50位にも入ってないのは完全におかしいです。

I received an email from Emma Shinohara, who is in charge of support for Conquestador.

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I'm sorry again. We will contact you about the winnings of your inquiry.

After checking, I was ranked 12th on the tournament leaderboard, but I actually got 60th.

We apologize for the inconvenience.

That's what I'm talking about. The leaderboard is also deleted and it is unreliable just to be told the ranking unilaterally.

コンクエスタドールのサポート担当の篠原エマよりメールがありました。

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度々申し訳ございません。お問い合わせの賞金についてご連絡いたします。

確認いたしましたところ、トーナメントのリーダーボードに12位でしたが、実際に獲得できたのは60位でございます。

ご迷惑をおかけし、大変申し訳ございませんでした。

との事。リーダーボードも削除され一方的に順位を言われただけで信用出来ない。

Hello Pomyoroon,

Did the casino send you any kind of evidence that the leaderboard was moved?

The leaderboard has been removed from the site, so no one can check the ranking. I think there's a reason why the final leaderboard can't be published on the site.

リーダーボードは、サイトから削除されている為、誰も順位を確認する事は出来ない現状です。最終的な、リーダーボードがサイトで公開出来ない理由があると思います。

Hello Pomyoroon,

Unfortunately without an actual evidence we can't even contact the casino as they could basically claim anything.

It is very common during tournaments like that the the rankings changes as most players play until the last minute to climb the ladder as fast as possible so moving form 7th to 12th spot is more than highly possible.

All I can recommend now is to probably contact directly the licensing authorities as our hands our tied without the ladder being visible on the website.

I'm really sorry that we were not able to help you resolve the issue but we are forced to close the complaint.

Best regards,

Nick