Conquestador Casino - Hráč nemůže uzavírat sázky.

I made an account with Conquestador on November 4th it’s December 5th and I still haven’t been able to play a single slot with the $20 I deposited. I’m told it’s under maintenance. It’s been under maintenance for over a month ? I doubt it. This is very unprofessional. If it’s under maintenance then nobody should be able to open an account and deposit their money that they can’t even withdrawal. I’m not happy at all !!!!!

Dear grammasaunders5395,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not been able to place any bets so far? Are you not able to play a specific game or all games are restricted?

Did you activate any bonuses on top of your deposit?

Do you see any error messages when you try to launch a game?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had a bonus of free spins when I deposited my 20 last month. I try to play on the slots and it does nothing so I’ve spoke to multiple live agents and everyone keeps telling me that the website has been under maintenance. But it doesn’t take a month to improve a website.

Thank you very much for your reply, grammasaunders5395. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear grammasaunders5395,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is from today

Thank you very much, grammasaunders5395, for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear grammasaunders5395,

I’m sorry to hear about your negative experience with Conquestador Casino. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite the representatives of Conquestador Casino to join this conversation and participate in the resolution of this complaint.

Dear casino team,

Can you please specify the time frame in which we can expect the website to be fully available for grammasaunders5395?

It’s been 2 months now this is stupid.

Hello!

We are very sorry that this situation led to such a long time to wait.

We are pleased to announce that since yesterday players have full access to the casino site.

As a responsible operator we have removed the games for our Ontario players until we have received full approval from the regulator, which we received this week and our valued players are able to place bets agains. Please note, that all our verified customers are (and were) able to withdraw at any time during this time. Please contact our friendly customer service if you have any questions

Thank you, Conquestador Casino team, for clarifying. We’re glad to hear there’s been progress.

Dear grammasaunders5395,

Since you should now have access to the website of the casino, could you please let us know how would you like to proceed with your case?

Dear grammasaunders5395,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, even though we believe that the issue has been resolved successfully, without the player’s confirmation we’re not able to proceed with the investigation and are left with no option but to reject this complaint.

The player can reopen this complaint anytime.