ClubRiches Casino - Hráč se snaží dokončit ověření účtu.

Last 2 months gone they basically cancel my withdraw every time after that iask they said they need statement with selfie i send but they rejected beacuse they say it will need stamp n signature but i don't have this i have only online bank account which they don't give stamp n signature only mail pdf send than how can I verify my account my bank didn't give this type of things please help

Dear tejsarma806,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents? Have you tried contacting your bank to give you your bank statement with the stamp and signature?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

2 months gone they rejected all my documents please help mee

Any update

Thank you very much for your reply, tejsarma806. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

mail coming in 27 nov that my account verify but withdraw cancel every time when i place they say they need holding my address proof with selfie i submit they rejected says they need stamp paper n signature in this address proof but my bank account is online they send pdf file statement how can I do that i don't have any chat screenshot kindly please help

Till now no update what is going on please help me to withdraw

Have you tried contacting your bank to see if they can issue a document like this for you?

Dear tejsarma806,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.