Chipstars Casino - Hráčův vklad nebyl připsán.

This casino has not credited my deposit since March 21st. I made the deposit via a bank card through a p2p money transfer. For the 4th day now, they're telling me that a specialist will contact me soon. Please help.

Данное казино не зачисляет мой депозит с 21 марта. Я сделал депозит через банковскую карту путём перевода денег через p2p. 4-й день мне отвечают что вам скоро напишет специалист. Помогите пожалуйста

Dear englevaaa, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear player and community,

We are still waiting for the reply from the payment service provider, they have told us they need another 2 business days to verifiy the payment, we will keep the player updated as soon we receive a response, there is nothing else we can currently only wait for the payment providers response.

We thank you for the patience and rest assured you will be made whole.

Your Chipstars team.

Dear community,

We have received feedback from the payment provider.

They have informed that the player has provided us with a doctored proof of deposit, which we consider as malicious fraud. The transaction definitely did not happen as presented and we have been left with no other choice than to ban the player.

Kind regards,

Your Chipstars team

Dear englevaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want them to provide an extract

Хочу чтобы они выписку предоставили

Thank you very much, englevaaa, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear englevaaa,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.