Cherry Fiesta Casino - Výhry hráče byly sníženy.

After a first deposit of 25eur via instant banking, I used welcome bonuses of 400% and adhered to all limits and met all bonus conditions. 1500 Eur applied for payout and verification successfully fulfilled and passed. Money was credited back by the admin on the website ! however only 250eur State 1500.

They collected the rest ... with the reason ... as long as I did not deposit 200 Eur at this casino, the maximum win is only 10x the deposited stake = 10x25eur = 250eur .... After reading the terms and conditions ... I found nothing, absolutely nothing about the fact that you first have to deposit 200 in order to be able to achieve higher profits ... that also contradicts the logic of the 400% bonus with a minimum deposit of 20eur and all the bonus sales conditions that I have met ... when I asked the support where I can read the rules ... said the employee: "I'm there to tell you now that it is so!" Absolutely cheeky ... you play for hours long and fulfills everything to end up hearing a story that people probably just made up. I was cheated. Until now the 250eur is still in progress. Please help.

Joseph

Nach einer ersten Einzahlung von 25eur per Sofortbanking habe ich Willkommens Boni von 400% in Anspruch genommen und mich an alle Limits gehalten und alle Boni Bedingungen erfüllt.1500 Eur zu Auszahlung beantragt und Verifikation erfolgreich erfüllt und bestanden.Geld wurde von Admin auf der Webseitezurück gutgeschrieben! allerdings nur noch 250eur Staat 1500.

Der Rest haben die einkassiert....mit der Begründung... solange ich keine 200 Eur bei diesem Casino nicht eingezahlt habe beträgt der Maximalgewinn nur das 10xfache des eingezahlten Einsatzes=10x25eur =250eur....Nach dem ich die Geschäftsbedingungen gelesen habe...fand ich nichts, absolut nichts darüber daß man erst 200 einzahlen muss um höhere Gewinne erzielen zu können...das wiederspricht auch der Logik beim 400%boni mit mindesteinzahlung von 20eur und der ganzen Boni Umsatz Bedingungen die ich alle doch erfüllt Habe...auf die Anfrage beim Support wo ich die Regeln nachlesen kann..sagte der Mitarbeiter : ,,ich bin doch dafür da um es ihnen jetzt zu sagen das es so ist!!!''Absolute Frechheit...man spielt Stunden lang und erfüllt alles um am Ende eine Geschichte zu hören die sich die Leute wahrscheinlich nur ausgedacht haben.Ich bin betrogen worden.Bis jetzt auch die 250eur noch in Bearbeitung.Bitte um Hilfe.

Josef

Dear Joseph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.cherryfiesta.com/en/termsandcondition.html:

"If a player accumulated deposit is not greater than 200 euros, player will be allowed to withdraw only up to x10 his last deposit."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If this were your first deposit and you’ve accumulated your winnings with an active bonus, I’m afraid there’s not much we can do for you. Could you please advise if your withdrawal has been approved and processed already? Looking forward to hearing from you.

Best regards,

Petronela

Thank you for your support and the opinion as well as for the research and information ... I have not received the 250euro paid out until now!

Thanks for your great support!

greetings from Hamburg

Joseph

Danke für ihre Unterstützung und die Stellungnahme sowohl auch für die Recherche und Info...ich habe bis jetzt die 250eur.naturlich nicht ausgezahlt bekommen!.

Danke für ihren Super-Support!

Gruß aus Hamburg

Josef

Thank you very much, Joseph, for your reply. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hello ... I have now come to terms with the reduction in profit ... although it would have been absolutely uncomplicated at other casinos ... but of course I still insist on the payment of the reduced profit of 250eur which has been in process for days and it still hasn't been paid to me !.

Thanks for the support.

With best regards

Joseph

Hallo...ich habe mich mit der Reduzierung des Gewinns mittlerweile abgefunden... obwohl bei anderen Casinos es absolut unkompliziert verlaufen wäre... allerdings bestehe ich nach wie vor natürlich auf die Auszahlung des reduzierten Gewinns von 250eur die seit Tagen in Bearbeitung hängen und es mir immer noch nicht ausgezahlt worden sind!.

Danke für die Unterstützung.

Mit freundlichen Grüßen

Josef

Thank you very much, Joseph, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Joseph,

I looked at your complaint and will do my best to help you. I would like to invite Cherry Fiesta Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal of €250?

Yesterday I asked Cherryfiesta to make the payout because it has been in the air since May 18th.

So far no comment by email.

With best regards

Joseph

Ich habe gestern Cherryfiesta gebeten die Auszahlung zu tätigen da sie mittlerweile seit dem 18.05 in der Luft hängt.

Bis jetzt keine Stellungnahme per Mail.

Mit freundlichen Grüßen

Josef

We would like to ask the Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.