Celsius Casino - Hráč tvrdí, že platba byla zpožděna.

I played at their casino, I've deposited 3 times and when I wanted to withdraw on their site looks like they paid me but the money haven't been transfered. The withdrawals are with "succes" but in reality ...nothing.

I tried to contact them but they don't respond.

I don t know what to do, they let me to play as far i can see.

Dear casinoreview,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Uh, you had a bad day mate. Why you mad?

Under what term you retain my deposits?

How was banned my account if is still opened why are u lying?

And of course, we will go to the regulators since i didn't broke any rule accepted on my registration and stole my money but I'm curious how works your mind because it looks like you hunt wrong people here, my PnL is negative so what you win from this ? you lose profitable players

Your account is banned, and you need to disconnect reconnect to see it.

Under what term you retain my deposits/ withdrawals?

I downloaded the terms ( I will send them to the regulators ) and I do not find any term that allows you to steal my deposits/ withdraws.

And be sure that we will be in touch in the following months through social media/ regulators so let's be respectful.

Hello everyone,

Thank you both for your replies.

casinoreview Please be aware that employing tactics such as delaying strategies to gain an unfair advantage is strictly forbidden by the majority, if not all, online casinos. By doing so, you breached the casino's terms and conditions and they were within their rights to confiscate your winnings.

While you have the option to reach out to the licensing authority, it is unlikely that their decision will differ from ours. Therefore, I advise against using bonuses in such a manner to prevent any future confiscation of winnings.

Due to the reasons above, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.