Celsius Casino - Hráč se snaží vybrat své výhry.

I took a wager x40 (first bonus 100%), i finished it, and since over a week, i keep contacting the supoort because they blocked my withdrawal for "verification bet". Everytime im contacting the support they are telling me "it'll be verified in 48h" since then, its always the same speech. And still waiting for my money.

Dear WindmillTV,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Petronela

Hello,

they ask to verified my account so yes I did upload my document 3 times but still not confirmed. Apparently I can’t withdraw because they are doing a "verification bet" to make sure that I respected the wager that I got. For me it look like they are taking their time to try to make me use my balance to play on the casino. I’ve been contacting everyday the support and they are telling me that they are on process "it will be done in 48" but still nothing and withdrawal blocked, they also muted me from the chat because they don’t like my question and deleted message from the chat. I didn’t even try to withdraw everything but only "100$" to make sure that it’s working but still not working.

Just a little update, I tried to withdraw all my fund. Still blocked, can’t see the money anymore on my account but haven’t receive anything. Still "in verification" while on transaction it say "success".

Thank you very much, WindmillTV, for the update. Could you please advise which payment method you have used to withdraw your winnings?

Update, spoke with an admin of Celsius ! I was able to finally withdraw in USDT. Thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, WindmillTV, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru