Celsius Casino - Hráč se snaží uzavřít svůj účet.

Hello, for several months now I have been forced to have an active account at this casino which has never made sure to process my requests for self-exclusion due to gambling problems.

I saw that I was not the only one having this problem.

The solution of logging out of the site to be banned the next time you log in does not work, I also deleted my browsing data included cookie from the site and still the same I can always log in, all the other casinos on which I asked to exclude myself.

Can you please help me to exclude myself from this site and compensate me for some of my losses.

Thanks in advance !

Bonjour, depuis actuellement plusieurs mois je suis contraint d'avoir un compte actif sur ce casino qui n'as jamais fait en sorte de traiter mes demandes d'auto exclusion pour cause de problème de jeu.

J'ai vue que je n'étais pas le seul à avoir ce problème.

La solution de se déconnecter du site pour être banni à la prochaine connexion ne marche pas, j'ai également supprimé mes données de navigation cookie inclus du site et toujours pareil je peu toujours me connecter, tout les autres casinos sur lequel j'ai demandé à m'auto exclure.

Pouvez-vous m'aider s'il vous plaît à m'auto exclure de ce site et de me dédommager une partie de mes pertes.

Merci d'avance !

Hello alexdarshin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Celsius Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When was the first time you requested a self exclusion in the casino? Did you ever mention gambling issues or addiction to the casino in your requests? How much did you deposit in total since the first request?

Looking forward to your answer.

Regards,

Nick

Dear alexdarshin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.