Celsius Casino - Hráč se snaží uzavřít svůj účet.

Casino not allow me to close my account.

No communication at all.

Sent 3 email at 07.07. 07.09. and 07.15.

Hello Sedus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Celsius Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise for what reason are you trying to close your account? Did the casino ever respond to any of your requests? To what e-mail address did you send your request?

Looking forward to your answer.

Regards,

Nick

To stop gambling of course.

support@celsiuscasino.com

No response at all.

Hello Sedus,

Can you please forward the exact same e-mail to nikolas.b@casino.guru?

Hi,

We never received your email and you never opened a support ticket, so I'm not sure what could have been done earlier but without response from our side you should have contacted the support or asked the mods in chat (available 24/7), you didn't.

As requested you are now banned

Have a nice day

I forwarded sent emails to nikolas.b@casino.guru.

Dear Sedus,

Could you please advise if you did deposit since your first request? If yes, can you specify when and how much exactly.

If you did not deposit and your account is now closed, we will be closing the complaint.

Dear Sedus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.