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I won a considerable amount of money and the casino blocked my account for no reason, I try to communicate but they do not give me a solution to the problem.

Dear Iniwal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account and clarify if you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I made a deposit with an active bonus in the casino, I finished the wager and had a total balance of 1387 at the end, the verification system canceled the "address" section, an invoice that I sent in jpg and not in pdf (thing I did not specify how to send it), then I spoke with the support and I sent it in pdf, they told me that everything was fine and in 24 hours they would solve the problem, more than 48 hours passed and I found my account blocked, I returned to communicate with the support and he told me that he was banned, I do not justify why, I kept insisting for weeks until they told me they were going to call me (I have been waiting for the call for days). I registered the account more or less on February 13.

hice un deposito con bono activo en el casino, termine el wager y quede con un saldo total de 1387 al finalizar, el sistema de verificación me cancelo la sección de "dirección", una factura que la envié en jpg y no en pdf (cosa que no especificaba como enviarla), luego hable con el soporte y se la envié en pdf, me dijo que estaba todo bien y en 24 hs me iban a solucionar el problema, pasaron mas de 48 hs y me encuentro con mi cuenta bloqueada, volví a comunicarme con el suport y me dijo que estaba baneado, no me justifico el porque, segui insistiendo por semanas hasta que me dijeron que me iban a llamar (sigo esperando hace días la llamada). La cuenta la registre mas o menos el 13 de febrero.

Thank you very much, Iniwal, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask CBet Casino to join us and help us resolve the player's issue.

hello, What if the casino does not respond?

hola, ¿¿Qué sucede si el casino no responde?

We will be keep trying to contact the casino, but if they won't respond we will be forced to close the complaint as unresolved which will then negatively affect the casino's rating.

Unfortunately, as you can see the casino did not respond to us at all. I'm really sorry that we were not able to help you but since the casino is non responsive, we will be forced to close the complaint as unresolved, which can negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru