CBet Casino - Hráč si stěžuje, že neobdržel bonus k prvnímu vkladu.

More than a month ago today, I opened an account in this casino and made two deposits. The first of 25 euros, the second of 12 euros. I still haven't received the welcome bonus for either the first or the second deposit. Immediately after the first deposit, I contacted support and was promised that I would receive the bonus the next day, which is why I made the second deposit. When I contacted them the next day, they told me that they would pay me the bonus on June 30, 2022, because the casino supposedly has no money. I waited two weeks and contacted them again, they told me that I had to wait another 48 hours, then another 48 hours and so on three or four times. Basically, I still haven't won anything. The casino is a scam, if they don't have a bonus, what would it matter if I won something. Don't pay there, it's better to throw money in the trash, you'll be less annoyed

Prije vise od mjesec danas otvorio sam racun u ovom kazinu i napravio dva depozita. Prvi od 25 eura,drugi od 12 eura.Jos uvjek nisam dobio bonus dobrodoslice niti za prvi niti za drugi depozit. Odma nakon prvog depozita kontaktirao sam podrsku i obecano mi je da cu drugi dan dobiti bonus,zbog toga sam i napravio drugi depozit. Kada sam ih sljedeci dan kontaktirao rekli su mi da ce mi uplatiti bonus 30.06.2022.jer kasino navodno nema novaca. Cekao sam dva tjedna i ponovo ih kontaktirao,rekli su mi da moram cekati jos 48 sati,pa nakon toga jos 48 sati i tako tri ili cetiri puta. Uglavnom jos uvjek nisam nista dobio.Kasino je prevara,ako nemaju za bonus sta bi tek bilo da sam osvojio nesto. Nemojte tamo uplacivati,bolje bacite novce u smece,manje cete se zivcirati

Dear donsiljo83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Do I understand correctly that your deposited funds are still untouched inside your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I didn't get a bonus on either the first or the second deposit, I don't know how to send you a screenshot of the transaction history, but 20 days after the deposit I see that they gave me a 15 euro cash bonus and after 21 seconds they withdrew it. On 6/15/2022 I made a deposit and on 7/6/2022 at 17:57:05 CASH BONUS EUR 15.00 and at 17:57:26 System widraw EUR 15.00 and the balance on my account remained unchanged

Nisam dobio bonus ni na prvi ni na drugi depozit, neznam kako da vam posaljem screenshot povijest transakcija, ali 20 dana nakon depozita vidim da su mi dali 15 eura cash bonus i nakon 21 sekunde to povukli. 15. 6 2022 sam napravio depozit a 6.7.2022 u 17:57:05 CASH BONUS 15.00 EUR, a u 17:57:26 System widraw 15.00 EUR a stanje na mom racunu nepromijenjeno

Could you please advise if you have played money from your first and second deposit? Please understand that if the funds have been played already, casino is unable to credit any bonus.

I played, myself, but before I placed the first bet, I contacted the support, and they told me that they were not able to give me the bonus right away, but that I would get it the next day, and not to worry, let me play freely, because they will give a bonus the next day. That's why I made a second deposit, contacted them again and they told me the same thing again. The next day when I called them, they said that they would give me a bonus in 15 days, that is, June 30, 2022. When I contacted them again on July 1st, they told me that they would give it to me in 48 hours, and they must have told me that 3 or 4 more times.

Odigrao,sam ali prije nego sam ulozio prvu okladu,kontaktirao sam podrsku,i rekli su mi da nisu u mogucnosti odma mi dati bonus,ali da cu ga dobiti drugi dan,i da se ne brinem,neka slobodno igram,jer ce oni meni sljedeci dan dati bonus. Zbog toga sam i napravio drugi depozit,ponovo ih kontaktirao i ponovo su mi isto rekli. Sljedeci dan kada sam ih nazvao rekli su da ce mi dati bonus za 15 dana,odnosno 30.6.2022. Kada sam ih 1.7.ponovno kontaktirao rekli su mi za 48 h.da ce mi dati,i to su mi sigurno onda jos 3 ili 4 puta tako govorili.

Today they told me that in agreement with the game providers, they no longer give bonuses and that they will contact me when the bonuses are available again. If the promotion didn't say 100℅ bonus, I wouldn't have paid. If they are not able to pay such a small bonus, they have to cheat, lie and steal from people, you know what would happen in case of winning. I am grateful to them for showing who and what they are right from the start, i.e. that they are frauds and thieves.

Danas su mi rekli da oni u dogovoru sa provaiderima igara ne daju vise bonuse i da kada bonusi budu ponovo dostupni da ce se javiti. Da na promociji nije pisalo 100℅ bonus ja nebi uplatio. Ako nisu u stanju isplatiti tako mali bonus nego moraju varati,lagati i krasti ljude,znate sta bi bilo u slucaju dobitka. Zahvalan sam im sto su odma na pocetku pokazali ko su i sta su,tj.da su prevare i lopovi.

I understand your point of view, donsiljo83. However, please understand as well that if the bonus is not credited when funds are deposited it is very difficult for the casino to credit it afterwards. If you wish to redeem any promotional offer and it's not available straight away, please do not play your funds. Request a refund and don't place any bets. I wish I could be of more help. The least you could do is share your experience with other players. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.

For what reason should I not use funds from my account if I contacted the casino support before using and they told me that I can play and that the bonus will be paid to me anyway

Iz kojeg razloga nebi trebao koristiti sredstva sa svog racuna ako sam prije koristenja kontaktirao podrsku kasina i oni su mi rekli da mogu igrati i da ce mi bonus biti uplacen u svakom slucaju

Could you please forward this communication to petronela.k@casino.guru? Thank you very much in advance.

Dear donsiljo83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.