CBet Casino - Hráč naráží na eskalující požadavky na výběr.

Dear Sir/Madam,

Today, I faced an issue at cbet where I deposited 25000Ars, availing their welcome bonus which gives 100% of the deposit along with 25 free spins. The problem encountered was related to the withdrawal of my money. Every time a slot gave me a certain amount of money, the amount required for withdrawal increased. It began at around 200,000ars and has now reached 600,000ars.

Upon contacting customer support, I was unable to get the required assistance. They advised me to continue betting until I reach the required amount, explaining about turnover and how this amount increases due to a suspicious bet. The thing is, all I did was pay for spins or buy some low bonus in the slots. This feels very unfair to me as I did not engage in any suspicious activity and I am unable to retrieve my money because of this alleged error.

I gracefully request your assistance. Thank you very much.

Estimados

Lo que me sucedio hoy en cbet es que deposité 25000Ars con el bonus de bienvenida que te da el 100% del deposito más los 25 tiros gratis. Mi problema es con la cantidad de dinero que me pide para retirar el dinero, cada vez que un slot me pagá cierta cantidad de dinero este aumenta, comencé en algo asi de 200.000ars y ahora ya va por 600.000ars.

Contacté al soporte y no me pudieron ayudar, ya que me dijeron que siga apostando hasta llegar a esa cantidad, aclarandome lo del turnover y que esa cantidad aumenta por una apuesta sospechosa, siendo que yo solamente pagaba tiradas o compraba algun bonus bajo en los slots. Me parece muy injusta esta medida ya que no realice ninguna actividad sospechosa y no puedo recuperar mi dinero debido a este error.

Por favor solicito ayuda. Muchas gracias

Dear shaquelfeltan7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to withdraw your winnings due to increasing wagering requirements?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear shaquelfeltan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.