Cazimbo Casino - Hráč neobdržel slíbený bonus.

Hello, I wanted to file a complaint against Cazimbo Casino. I received a promotion and made the corresponding deposits to get my bonus. Now, the casino is not giving it to me and the account manager assigned to me is not responding to my emails. I want to report this as false advertising.

Hola quería poner una reclamación a cazimbo casino. Recibí una promoción y hice los depósitos correspondientes para obtener mi bonificación. Ahora el casino no me la da y el gerente de cuenta que tengo asignado no responde mis correos. Quiero denunciar los hechos por publicidad engañosa

Dear tatianaskachkova90,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. If you haven't placed any bets using your last active deposit, you should be entitled to a full refund.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

Hello good Morning. I contacted the live chat asking for the bonus to be added. They told me that my VIP manager that I have associated with my VIP account will contact me as soon as possible. Which has not happened. And then they told me that the bonus had expired and that is impossible because I received it Tuesday afternoon and it clearly said 100% bonus for 4 deposits. I have all the screenshots where I ask my VIP manager to contact me to fix this issue and he doesn't. My indignation is that I deposit money and then always have problems receiving the promised bonus

Hola muy buenas. Me puse en contacto con el chat en directo pidiendo que me añadan el bono. Me dijeron que mi gerente VIP que tengo asociado a mi cuenta vip se pondrá en contacto conmigo lo antes posible. Cosa que no ha sucedido. Y después me comunican que el bono fue caducado y eso es imposible porque lo recibí martes por la tarde y claramente ponía bono de 100% durante 4 depósitos. Tengo todas las capturas de pantalla donde pido que mi gerente VIP se comunique conmigo para arreglar este asunto y no lo hace. Mi indignación es que depósito dinero y luego siempre tengo problemas para recibir el bono prometido

What I want to claim is that if they offer a bonus for us to deposit, they have to comply and pay said bonus. Because if not, I consider I have been a victim of misleading advertising. If they did not send the promotions there would be nothing to complain about but if they do they have to be responsible and pay the bonus

Lo que yo quiero reclamar es que si ofrecen un bono para que nosotros depositemos tienen que cumplir y abonar dicho bono. Porque si no yo considero aver sido víctima de publicidad engañosa. Si ellos no mandarán las promociones no habría nada de reclamar pero si lo hacen se tienen que hacer responsables y abonar el bono

Hi tatianaskachkova90,

• Could you please advise if your deposited funds are still untouched inside your casino account or if you placed any bets already?

Thank you.

The funds have already been spent. And supposedly the bonuses were added to my available bonuses section once I made the corresponding deposit. Which never happened. And since my VIP manager does not answer my emails related to this matter, I cannot do anything to claim it.

Los fondos ya están gastados. Y supuestamente se me añadían los bonos en mi sección de bonos disponibles una vez que hiciera el depósito correspondiente. Cosa que no sucedió nunca. Y como mi gerente VIP no me contesta a mís correos relacionados con este asunto no puedo hacer nada para reclamarlo

I just received an email from the manager saying that they had made me an offer about this promotion and that I declined. And that is not true since I have all the conversations and at no time is an offer made to me

Acabo de recibir un correo del gerente diciendo que me habían hecho una propuesta sobre esta promoción y que yo rechaze. Y eso no es cierto ya que tengo todas las conversaciones y en ningún momento se me hace una oferta

Hello. I wanted to inform you that I have finally received an offer on the bonus I am claiming. I accepted the offer and everything was cleared up between me and the casino.

Hola. Quería comunicar que finalmente he recibido una oferta sobre el bono que reclamo. Acepte la oferta y todo quedó aclarado ente el casino y yo.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tatianaskachkova90, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru