Casollo Casino - Výběr hráče byl zpožděn.

2 withdrawals made for 140 and another 150. Both were approved the day after making the withdrawal so I thought that was positive. I was then told it would take 2/3 days it is now day 7 and no funds.

I spoke to live chat they replied with laughing emojis (when I said I would contact them via a gambling forum),my emails are also being ignored.

I just want my funds. I didnt play with bonus and I have sent all documents needed, they have no reason not to pay me!

Dear Elzytew,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Elzytew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"This has now been solved.

Thank you"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Elzytew, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru