CasinoWin.bet - Hráč se snaží vybrat své výhry.

Hello casinoguru, on the 13th of april i put in a request for withdraw of 5000 euros on casinowin. It's been 19 days now and i haven't heard anything about my withdraw. The live chat is telling me that i need to wait longer because it can take up to 21 buisness days (i'll probably have to wait another 2 weeks before i get a reply). Is this normal?

Reading the complaints this website i think i might have been scammed. Is there a way to allert the authorities? Or can you get in contact with this casino?

I realise i made a mistake when i singed up. Should have read the reviews first. Never won this big in one bonus, that makes it extra painfull.....

Dear Roan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Roan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.