Casinochan - Hráč se pokouší o přístup na web po dokončení velmi dlouhého procesu ověření.

Had to go through a very daunting verification process. Would not let me withdraw and gave limited information. Hard to contact. Verification was completed after numerous catch 22s.

I cannot access the website anymore. Would not let me withdraw funds or even the deposit, Total owing 16081 AUD.

Dear Sherard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the verification successfully before the website became inactive? If there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. Could you please specify if you’re no longer able to access the website itself or your account? I have tried to access the website and didn’t experience any complications. 

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Sherard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.