Casino360 - Výběr hráče byl zpožděn.

I registered at this casino 2 months ago. I passed the verification and made a successful withdrawal by bank transfer, but in my second from 09.04.2021 again with a bank transfer there is a problem ... I waited about 2 weeks and then I contacted their live chat from where they told me that they sent my money ... I sent them a bank statement to investigate the case. I ask in a few days what is happening with my case and the only thing they say is to wait ... 1 week ago they asked for a new bank statement and to wait again .... And so I haven't received my payment for a month and a half ...This case was resolved with your help on 07.06 I received my money. On 08.08 I make new withdraw request,but I have same problem again... I asked them many times what happens and they only say me that they send my money on 11.06 and tell me to wait... But I don't think that they send my money... Now 20 days later I still not receive my money...

Dear miroradev13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please advise the exact date when you have requested the withdrawal?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I requested my withdraw on 08.06 and they tell me that they processed it on 11.06, but I don't think that they send it... I am verified and I have 2 withdraws until this. On first withdraw I don't have any problems.. In second I wait 2 month and with your help I received it after 2 months... You can see the case here: https://casino.guru/casino360-player-s-withdrawal-has-been-delayed-1

Thank you very much, miroradev13, for your reply. Could you please advise if you have received any tracking number for the transaction from the casino?

No I don't have tracking number. I asked them, but they didn't tell me tracking number. For that reason I think that they are not send my money at all..

Thank you very much, miroradev13, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello miroradev13!

From now on, I will take care of your complaint. I would like to invite representatives of Casino360 into this complaint to provide us with any explanation of the withdrawal issue.

We would like to ask Casino360 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.