Casino Vegas Baby - Hráč má potíže s ověřením svého účtu.

I have requested to withdraw funds from Vegas baby. I have now been asked to provide verification to get my funds. I do not have access to the MasterCard that they are referring to.

i think that this now is irresponsible that I have. It been asked to provide verification at any point when I have deposited regular and some large sums of money.

Would be able to help me with this matter?

Dear Neil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I found out that the casino you’ve submitted this complaint about has been closed (https://casino.guru/Vegas-Baby-Casino-review), but I see that we have another, almost identical casino in our database – Casino Vegas Baby (https://casino.guru/casino-vegas-baby-review). Before we move forward, could you please confirm, that your complaint is about this casino?:

https://www.vegasbaby.com/

Looking forward to hearing from you.

Best regards,

Kristina

Yes, I just think it is ridiculous after numerous deposits with no verification needed they are now requesting it on a withdrawal. I cannot answer all the questions they are asking. As soon as my withdrawal has appeared in my account I am cancelling my account.

Neil, thank you very much for your reply. I changed the casino from Vegas Baby Casino to Casino Vegas Baby.

First, I would like to point out, that casinos usually check the used payment methods (and do the whole verification process) after the player requests a withdrawal. This isn't anything unusual.

Please, could you provide more information and details so we can understand fully what the issue might be? I would like to know, which payment method you used to make deposits. Was it the MasterCard mentioned in your initial message? Could you please explain, why you don't have access to it?

Also, I would like to know what kind of questions is the casino asking, that you cannot answer. Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance.

Dear Neil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.