Casino MGA - Hráč se snaží vybrat své výhry.

Hello I applied for my payment of 2000 euros on February 5th, 21st. but I have been put off until now because they still have to check everything and covid 19 etc. am in contact with the casino and have documented everything. (chats, email, etc.) I already paid out 700 euros last year this took about 1 month can you please help me the bonus turnover was implemented regularly I did everything on video etc ...

Hallo habe am 5.2.21 meine auszahlung von 2000 euro beantragt. werde aber bis jetzt vertröstet weil sie alles noch prüfen müssten und covid 19 usw. stehe mit dem casino in kontakt und habe alles dokumentiert. (chats,email usw..) habe auch schon mal 700 euro letztes jahr ausgezahlt dies hat ca 1 Monat gedauert können sie mir bitte helfen der Bonusumsatz wurde regulär umgesetzt habe alles auf video usw...

Hello Mirko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina first of all thank you for the answer. You have sent everything to your email.

Hallo Kristina erstmal danke für die Antwort habe Die alles an deine Email geschickt.

Thank you very much rushman2480 for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mirko,

I looked at your case and email and understand the situation. I will contact the casino and see if I can help. I would like to invite Casino MGA to the conversation to participate in the resolution of this complaint.

yes nothing seems to be going on there

ja da scheint sich nichts zu tun

Thanks, Mirko for the update.

We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

moin the withdrawal request was canceled by the casino because it would have expired !?

the money is now back in minem's game account

moin der auszahlungswunsch wurd seitens des casinos abgebrochen weil er abgelaufen wäre!?

das geld ist jetzt wieder auf minem spielkonto

Hi Mirko,

Has the casino asked for any additional documents?

Hi Mirko,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue, but I'm afraid, we are out of the options here. The casino has no license so there is no regulatory body to turn to. I can only recommend you to choose better casinos in the future to play in and read the reviews before you register. I wish I could be of more help.

Best regards,

Peter