Casino Intense - Výběr hráče byl zpožděn.

Hello, I would like to get some help with Casino Intense. I won 150€ from non deposit bonus (this is th max cap) and also deposited 20€ to withdraw my bonus money. I made it through KYC and I am sure I meet all the T&C.

At first the chat was helpful but nie I hear only lies via chat when I want to know when my withdraw will be accepted. I provided all the documents.

I made the withdraw on 09.12.21.

First off chat support told me (before the deposit) two times that the withdraw will be processed within 48h - after that 100% the next day - and then the next day - now the version is 72h (working hours) - also passed that term and no money.

This looks like a fraud and if some kind of support wont be shown - I will treat it as such.

Moreover - nobody on the support@casinointense.com answers my email messages - and they shoud within 24h as they claim.

Please try to help me out.

Dear Jacek122,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, and with the holidays approaching maybe even longer. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Jacek122,

Has there been any news? We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.