Casino Gods - Hráč se snaží dokončit ověření KYC.

After withdrawal I received an email stating my withdrawals were received and in process. Then I received emails saying it’s time to verify my account. Which I did sent over clear correct documents on the 28/06 I have sent numerous emails only to receive the same email back it’s in process then other emails it’s with the relevant team this has been a constant circle of emails back an forth. This has caused me so much stress an time. I just want my withdrawal payments it’s very disappointing to be treated this way and having to fight for this.

Dear Amy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which documents you have already provided? Have you received any explanation from the casino about what is wrong with your documents?

Please, if there is any other relevant communication between you and the casino except attached screenshots, forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Amy for your reply and emails. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Amy,

I looked at your complaint and will do my best to help you. Before we can move further with this case and contact Casino Gods, I would like to know is there any updates regarding your verification process? Thank you in advance for the reply.

Dear Amy,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.