Casino Days - Hráčovy vklady nebyly nikdy připsány na jeho kasino účet.

Hi i need help to get my money back from casino days for more thn a month i m trying to contact them. I have deposit of 1000,1500,1500 n they r telling me tht 1500 i have deposit is not foe casino but i have deposit in casino nw they r saying 1000 rs is for casino....so they don't knw about 2 1500rs deposit so pls help

Dear tsangpo9328,

Thank you very much for submitting your complaint and forwarding your payment receipts. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider/bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi this r only one tht failed n last night i try to deposit n it work so its not happening everytime

Could you please advise if you contacted your payment provider/bank already? Are all three deposits missing?

Dear tsangpo9328,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.