Casino.com - Hráč kritizuje nepravdivou reklamu bonusu.

Upon making several deposits, casino for no reason revoked my welcome package, which included 20 free spins daily for 8 days. After 4 days, stated I was no longer eligible for the next 4 days of free spins.

Dear Haley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly?

Could you please confirm that the following bonus is the one that you have activated in your account?

https://play.casino.com/promotions/welcome-bonus/

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, that is bonus I’m referring to. Thank you for getting back to me so quickly.

Thank you, Haley, for your confirmation. Have you received any explanation of why the distribution of Free Spins has been withheld?

No, I kept asking for one, and all they kept saying was that now without bonus funds, it is more beneficial to me, as there is no wagering restrictions on withdrawals. They said they sent me an email regarding this matter, but they absolutely did not. I kept asking for further explanation, and was denied. I then stated to refund my deposits, as I only signed up due to their welcome package, which they were in breach off. This was also denied.

Thank you, Haley, for your reply. Since you have mentioned several deposits in your very first reply, could you please advise how many times have you deposited funds into your account? Ideally, please forward your cashier history along with any relevant communication to petronela.k@casino.guru.

Hi Petronela,

I believe I made 5 deposits total. I don’t have record of them, because once the casino reneged on their welcome package promise, I then waited another day, and spoke with 3 others agents to ensure they weren’t mistaken. I then asked for a refund of my initial deposit, that was subject to the free spins. They refused, and I proceeded to have them close my account, as it was obviously a scam. They would have record of all of this though. I’m not even looking to have them honour my bonus at this point. I just think the ry should be held to account, and others should know that they are a scam.

Once again, I’m sorry to hear about your negative experience. Unfortunately, since you have closed your account and requested a refund, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.