Casino Barcelona - Hráč si stěžuje, že nic nevyhrál.

I'm amazed that you value this casino so well. With the first deposit, it gives you 300 euros of prize and then you can put in 3,000 that does not give you more than 10 euros per play. And I have recorded the tricks of dislodging a piece from the prize line so as not to give the special. 4 times it has happened to me. And that of the 600 spins another scam. Dan 20

Me sorprende que valores tan bien a este casino. Te da con el primer deposito 300 euros de premio y luego ya puedes meterle 3000 que no te da mas de 10 euros por jugada. Y tengo grabado los truquitos de desencajar una pieza de la linea de premio para no dar el especial. 4 veces me ha ocurrido. Y eso de las 600 tiradas otra estafa. Dan 20

Dear Lucas,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Lucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Two days after filing the complaint and mailing it to them, they canceled my account for breaking the rules. It is seen that it is not allowed to speak ill of the casino. I appreciate your interest but you can see how they act ...

A los dos días de poner la queja y enviársela a ellos por correo me anularon la cuenta por incumplir las normas. Se ve que no se permite hablar mal del casino. Os agradezco el interés pero ya veis cómo actúan...

Dear Lucas,

Could you please advise how much was your active balance at the time of the account closure? 

Dear Lucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.