Captain Cooks Casino - Výběr hráče byl zpožděn.

Sent email with password but not second email with the E Transfer lid knows when I will get winnings last time this happened I had to WAIT 30 WORKING DAYS to before they reissued the winnings not so much as an apology I was really counting on the winnings to fix car now I walk that’s guy smooth

Dear glecouter,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has the processing of your withdrawal been delayed? Could you please advise when exactly you requested this withdrawal? 

I will be waiting for your reply patiently.

Best regards,

Kristina

Won on the 11/10/23 requested same day

was released on the 11/13/23 then I got email from paybilt with password but no second email to select bank the E Transfer

this happened about a year ago and they made me wait 30 working days then request again it’s such a pain . I spend a lot of money here so now waiting for answer on official answer as to what happened

captain cooks reps seem to read from a skript I really needed the winnings but captain cooks modo WHO CARES.

will do my Casino play st a safe site I use Ontario Lottery and Gamiming won 20.000.00 recieved in 2 days also won on OJO paid in 30 Minutes YES Thirty minutes so why can’t captain cooks it is sad I like the casino but can’t continually be stewed over no intrest for the delay but this casino takes my cash out of my account in seconds . Truly sad screwed over for my winnings once answered I will be lodging a Complaint with the Ontario Lottery and Online gaming as thais is discusting

Do I understand correctly that you've successfully received your winnings?

In my account no the withdrawal wait of 48 hrs has to take place

Alright. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear glecouter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Cash received

Dear glecouter,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru