Campeonbet Casino - Výběr hráče je zabaven kvůli problémům s účtem.

I depositted 30€ last week and bet the money on a hockey game and won 61,50€, after that i realised that smallest withdrawal possible is 100€ and i played roulette and blackjack in order to win my balance to 100€ or more, and i did. After that i withdrew the money and i did the verification needed for that, after few days had gone by they asked for a picture holding my id close to my face, i did that aswell immediately. Then the next day they tell me that i have breached their T&C in some way that they cannot even explain. They talked about VPN use and Bonus abuse (i have not had any bonuses on my account ever) since i created it last week. I have not used any vpn. And also they claimed that i have provided fraudlent documents during verification although i did not. (And they accepted the documents as verified earlier). They have took the 70€ i won and left me only my deposit balance (30€) which i think i wont recieve either if i try to withdrawal it. I seems many people have had the same issue with campeon bet. Seems like its a scam.

can you help me?

Dear Deem123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted the identity documents for KYC? Am I correct in understanding that these documents have already been verified in the past?

Have you made any successful withdrawals from this casino before?

Could you please confirm if you played any other casino games besides roulette and blackjack?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Deem123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.