Cafe Casino - Hráč neobdržel bonus za doporučení.

I referred a friend and we followed exact requirements. He used my link, signed up, deposited 20.00 in bitcoin as it stated in the transaction page of the casino. I was to receive 100.00 plus 25.00 extra if he used crypto for his first deposit. So he got his first time bonus on top of his deposit. I never get mine. So chatting with first person they said they just needed to co n firm the relation and for him to contact them. So I asked what that meant, 'CONFIRM THE RELATION' and they said all he needed to do was contact them and they would do all the rest. So that happened. Still no referral reward as promised. So chatting with them again they say the initial deposit was only 19.99 so it fell short of me getting my bonus. And they will not honor my bonus at all! So I'm wondering WHO took the penny! It wasn't cashapp because the fee came from off the top of the payment and everything said twenty would be deposited... so who took the penny!? I think we all know, a very crooked casino! So for one cent they've lost a very well invested client, stupid!

Dear crazychickenzoto,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to provide you with bonuses, especially if not all conditions have been met. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may also exclude individuals from their bonus program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives referral rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards,

Kristina

Dear crazychickenzoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.