Cafe Casino - Hráč nemůže vydělat své výhry.

Check was sent when they said it would be and arrived when they said it qould arrive. However - in depositing this check in my account, my creidt union told me it would take longer than normal to clear. 2 days later they called me and told me that they would returning the check to me as it is a "check block list" 

Dear Michael,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your bad experience. Have you tried to contact the casino and inform them about the problem? If so, how did the casino reply? 

Best regards, 

Peter

The Casino customer service person said that they want something in writing from my credit union as rto why they could not cash the check. 

Hi Michael, 

Thank you for the update. I see, have you asked credit union for this? Is there an alternative payment method you could use to withdraw your winnings? There must be other options. 

Best regards,

Peter 

Cafe Casino did not offer other option to me for payment, as i await a letter from my creidt union. 

Hi Michael, 

Thank you for the reply. Please, let me know if the letter was accepted.

Best regards,

Peter

Hi Michael,

Is there any progress?

Best regards,

Peter

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.