BurningBet Casino - Hráč žádá o vrácení vkladu.

Ladies and Gentlemen

I would like the deposits I made from 05/28/22 to be refunded because the account should have been closed from then on.

On 05/27/22 I asked for the account to be closed and then sent two more emails without receiving an answer. I am addicted to gambling and wanted to pull the emergency brake here, but the casino did not support me.

Kind regards

Mostafa R***

Sehr geehrte Damen und Herren,

ich möchte die Einzahlungen welche ich ab dem 28.05.22 getätigt habe zurückerstattet bekommen, weil das Konto von da an hätte geschlossen sein müssen. 

Ich habe am 27.05.22 darum gebeten dass das Konto geschlossen wird und danach zwei weitere Mails gesendet ohne hierzu eine Antwort zun erhalten. Ich bin spielsüchtig und wollte hier die Notbremse ziehen, worin ich seitens des Casinos jedoch nicht unterstützt wurde.

MIt freundlichen Grüßen

Mostafa R***

Dear Mostafa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs and I found this:

"You can always contact our support department at support@burningbet.com and ask to terminate your BurningBet account for a certain period of time. After that we will take necessary measures to completely block you from our site and block any promotional e-mails that you might have been receiving from our casino before."

Could you please forward all the emails or screenshots showing that you have sent requests for account closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

Thank you in advance for your reply.

Best regards,

Kristina

Dear Mostafa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.