Buran Casino - Výběr hráče je zpožděn.

Good afternoon, It's been more than a week since I requested a money transfer, but the money has not been transferred. Then They sent me an email asking for verification. Although a month ago. they normally transferred money to my account without it. I uploaded documents for verification, but there is no answer yet.

Добрый день,Уже прошло больше недели, как я запросил перевод денег, но деньги так и не были переведены.Потом Они прислали мне письмо с просьбой о верификации. Хотя месяц назад. они нормально перевели деньги на мой счёт и без неё.Я загрузил документы для верификации, но ответа пока нет.

Hello kiazokiazokiazo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the withdrawal and when did you upload the documents for the verification? Did you use any bonus to accumulate your current balance?

Please note that in case of lower withdrawal the casino can allow you to do it without the verification but as long as the amount is higher the checks are needed. It might also take up to 14 days after sending the documents for the whole process to be finished.

Looking forward to your answer.

Regards,

Nick

Hello, I requested a transfer on May 26 and sent the documents on May 30. No, I did not use bonuses to accumulate a balance.

Здравствуйте,перевод Я запросила 26 мая а документы переслал 30 мая.Нет, бонусы я не использовал для накопления баланса.

Hello, I requested a transfer on May 26 and sent the documents on May 30. No, I did not use bonuses to accumulate a balance.

Здравствуйте,перевод Я запросила 26 мая а документы переслал 30 мая.Нет, бонусы я не использовал для накопления баланса.

Hello. Have you chosen anything about me?

Здравствуйте а. Вы что-нибудь выбрали насчёт меня?

Hello . Did you find out anything about me?

Здравствуйте . Вы что-нибудь выяснили насчёт меня?

Hello kiazokiazokiazo,

As I mentioned above be sure to wait at least 14 days after sending your documents to the casino for the payment to be processed. We are contacting the casino only in case it takes much longer. As only a week has passed, be sure to wait until the next week and please keep us updated.

My account was verified yesterday..But it's been 15 days since I requested a withdrawal.Is it normal to wait so long?

Мой аккаунт верифицирован вчера..Но после того, как я запросил вывод денег уже прошло 15 дней.Это нормально, так долго ждать?

I think that this casino really does not want to pay out money and is playing for time.

Я думаю, что это казино очень не хочет выплачивать деньги и тянет время.

Hello kiazokiazokiazo,

I can confirm that it might take even longer sometimes. It all depends on how fast were you able to provide all the documents. It usually takes up to 14 days to process the first withdrawal after verifying your account. Try to wait at least until the end of week and if there wouldn't be any update regarding the payment, we will intervene.

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello,After 20 days of waiting, the money was not credited to my account.

The money has been credited to my account.

Thank you kiazokiazokiazo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.