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I was sent an email from Bronze casino agreeing they would refund me 500 euro on 8/03/22 so far I have received 359 I have emailed numerous times about remaining balance and they are not responding

Dear Kirstie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify the reason for the deposit refund?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.  Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you I will gather up all info and email over to you thanks again

Thank you for your email, Kirstie. Do I understand correctly that you should be refunded because you registered from a restricted country?

I would like to emphasize, we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Moreover, we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

I am sorry, but we are not able to help further. The refund was only a goodwill gesture, and we cannot force the casino to pay it to you, as we don't see any valid reason for it.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Dear Kirstie,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.